Sumitomo Electric Group Careers

Description

BASIC PURPOSE:
• Coordinates and monitors quality activities for our customer, Honda Manufacturing of Alabama. Provides and assures clear, concise communication between all SEWS locations and assigned Honda facility and departments on matters of quality, performance, requirements, and documents.

RESPONSIBILITIES:
• Responds to and monitors customers’ request, requirements and inquiries from multiple Honda locations. Follows up all requests with the team of responsible SEWS personnel and the customer that initiated the contact.
• Collects quality information at multiple customer facilities to establish proper quality standards by 
patrolling customer processes and discovering areas of improvement to prevent customer claims. 
• Assures that details of the facts and documents the customer claims when a customer claim or complaint is received. Immediately take appropriate steps to sort or rework stock at the customer location.
• Assures that the appropriate SEWS manufacturing location is notified. Assists in creating Counter 
Measures and Sorting Standard to prevent Flow Out. Assists in tracking the sorted/reworked parts.
• Ensures that information is recorded on the applicable documents and responds to the responsible QA supervisor or engineer. Confirms SEWS plants Counter Measures at ACSC and customer lines.
• Maintains and follows all rules and regulations of SEWS and the ACSC facility. Maintains all logs and documentation to support procedures for quality activities at ACSC.
• Coordinate the details of customer visits by personnel from Honda at SEWS locations. Serve as a host to accompany visitors to SEWS facilities when they are visited.
• Assists in tracking and approvals of all IPPAAR’s and IPP tags. Act of the interface for New Model Product between all customer plants and SEWS.
• Other duties assigned

QUALIFICATION/REQUIREMENT:
• Bachelor’s degree in engineering or suitable technical field
• 1-5 years’ experience
• Must have excellent written and verbal communication skills
• Must have sufficient Computer skills to create and revise reports and create presentations to explain information to customer and internal presentations